The Department of Finance Services and Innovation sought comments, feedback and ideas on how to improve the workers compensation dispute resolution process in NSW.

  • The Issue

    Consultation period: 20/12/2017 9:00 am to 16/02/2018 5:00 pm

    We are seeking feedback and ideas on how to improve the dispute resolution system to achieve the Government’s aspiration of a workers compensation system that:

    • prevents disputes and helps the parties reach agreement and resolve issues earlier
    • supports claimants throughout the process to help them to return to work and good health.

    We have prepared a discussion paper that includes proposals to improve the current system by:

    • delivering a ‘one stop shop’ for resolving disputes
    • focusing more on dispute prevention
    • implementing other system improvements.

    Please read the discussion paper then use our online form below to provide your feedback. You can also read a short summary of the paper.

  • Milestones

    • Wednesday 20 December: Consultation opens
    • Friday 16 February: Opportunity to provide feedback finishes
    • From Saturday 17 February: Government considers feedback
  • Outcomes

    Following the review, the NSW Government announced plans to amend the workers compensation system and in October 2018 the Workers Compensation Legislation Amendment Bill 2018 was passed by Parliament, with amendments anticipated to commence from early 2019.

    For background information on the amendments you can:

    You can still view the submissions we received in response to the discussion paper by clicking on the link at the bottom of this box. Some submissions were anonymous and some were not published at the request of the submitter.

    You can also view other documents that were used as inputs to the review below.

    They are a claimant experience report, a claimant survey report, and an  actuarial research report. Other documents may be added as they become available.

    View the submissions here

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